Shipping Policy
At Sepvora, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it is handed off to our shipping carrier and is currently in transit to your address. During peak times and holidays, our processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time of your package is in regards to the overall transit time after your order has been dispatched to the carrier. This will depend on various factors, the most important being your location. Please see the estimated delivery times according to your country of residence:
- USA: 11-15 business days
- Australia: 11-16 business days
- Canada: 6-8 business days
- UK: 6-10 business days
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates that are beyond our control. If a product is being shipped worldwide, unexpected customs delays may also increase the overall delivery timeframe from what is mentioned above.
Order Changes and Accurate Shipping Details
It is the customer's responsibility to ensure that the shipping details are accurate and complete at checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. If our system detects address issues, our customer support team will send an email to verify your shipping details within 3 business days. If there is no response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us via our Contact Us page within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee adjustments after this timeframe.
Delayed Delivery
At Sepvora, we understand that receiving your order promptly is important, and we strive to ship out all orders as quickly as possible. However, some delivery delays may occur due to factors outside our control, such as severe weather, transportation disruptions, or courier issues. We will work closely with the courier to ensure your package is delivered as soon as possible.
Other unforeseen circumstances, such as product availability issues, address verification problems, or payment processing delays, may also affect your order. We will notify you promptly if we encounter any such issues.
Please note that Sepvora is not liable for delivery delays caused by external factors beyond our control, and we cannot guarantee exact delivery dates. However, we will always keep you updated on the status of your order and assist you in resolving any issues.
Lost or Stolen Packages
We understand the frustration of lost or stolen packages during shipping. Once a package is handed over to our courier partners, it is beyond our control. In the event of a lost or stolen package, please contact us via our Contact Us page, and we will do our best to assist you.
We recommend reaching out to the courier company directly to file a claim, as they may require additional information from you to complete the process. We will also contact the courier company on your behalf to follow up on the claim and provide updates.
Please note that Sepvora is not responsible for lost or stolen packages during the shipping process, and these situations fall outside our refund policy. However, we will assist you as much as possible in resolving the issue. If the package is not found or delivered, we may offer a replacement, depending on the situation.
Shipping Policy Changes
Sepvora reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use Sepvora products, customers are indicating their acceptance of this Shipping Policy, including any modifications that may be made to it. We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please contact us.